A sign was put up at the entrance to the Churchill Square branch, which is within the WHSmith store, this afternoon (July 17).
It said: “Brighton Post Office is CLOSED due to [a] system crash.
“We are currently unable to process any transaction at this time.
“We hope to get this resolved as soon as possible.”
The sign at the store (Image: NQ) It comes as hundreds of Post Office and Royal Mail users have reported outages with the service.
According to DownDetector, there have been issues reported since lunchtime, with more than 600 reports since 1.30pm.
A Post Office spokesperson said: “We are aware that there is a major outage across the Post Office estate. We sincerely apologise for any inconvenience caused.
“We are working hard to restore service as soon as possible. This is not a cyber-related issue. We are aware of what has caused this outage and the earliest that Post Office services will resume is at 4pm today.”
Users were quick to turn to other social media platforms to complain about the outages.
One complained: “When are your systems going to be back up? Can’t even do DPD drop off.”
Another frustrated customer asked: “What (is) up with systems? Been waiting to send letter special delivery and they are saying systems down.”
In a response on X, the Post Office said: “We’re not able to advise a timeframe at this time, we’re looking to get the issues resolved ASAP. I can only apologise for the inconvenience caused.”
What is Downdetector?
Downdetector is an online website that allows users of popular services including X (Twitter), Instagram, Facebook, Virgin Media and more to report if they are having trouble with the services.
The site only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day.
Describing itself on its website, Downdetector is “where people go when services don’t work.”
The website monitors disruptions to various key services including the internet, web hosting platforms, banks, social media and more.
You can see the full methodology and learn more about how Downdetector collects status information and detects problems via its website.
In short, users can get involved by submitting any issue reports on the platform.
Problem indicators are also collected from social media and other factors on the web, Downdetector explained.
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These reports are then validated and analysed in real-time.
An incident is then detected if the number of reports is significantly higher than the typical average for that particular service.
When a user goes to investigate the issue, they can see what the most reported problems are currently and check if their areas are in one of the outage hotspots.
Do you use Downdetector? Let us know in the comments.
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