As technological advancements are happening every day, there are significant changes happening in the UK telecommunication space. This includes the end of analogue landlines. The landline switch-off presents both big opportunities and challenges for UK businesses, so it is vital that businesses are prepared for the landline switch-off, which will take place in 2027.
Lauren Davies of bOnline comments: “The 2027 Switch Off is not that far away, but there is still time for businesses to prepare and start moving towards VoIP and other solutions to ensure the transition is smooth. The worst thing you can do is nothing, which may leave you in the lurch when the shutdown does come and that could have hugely negative impacts on business.”
What Is The 2027 Landline Shut-Off?
The traditional Public Switched Telephone Network (PSTN) and Integrated Services Digital Network (ISDN) will be switched off in 2027, bringing the analogue landline era to an end. These analogue landlines, which are the copper wires used to carry your voice from one caller to another, date back to the Victorian era. They have become increasingly costly to maintain and upgrade.
This landline switch-off marks the first step to embracing a digital age. These outdated systems will now be replaced with newer technology known as VoIP (Voice Over Internet Protocol). VoIP uses an internet connection to transfer audio to and from users, essentially acting as a “digital landline”.
When Is The Landline Shut Off Happening?
The original date was December 2025, but it is now confirmed that the complete landline shut-off will be implemented by January 2027. These changes have already started, with some people having already been shifted over to “digital landlines”.
Why Is the Landline Shut Off Happening?
The ageing infrastructure can no longer meet modern demands. Since this infrastructure was established in the 19th century, it has become increasingly difficult and costly to upgrade and maintain. As a result, service disruptions are more frequent, meaning the system has become very unreliable.
The shutdown is driven by the need to upgrade the national telecommunications infrastructure to support faster internet speeds, better connectivity, and more robust communication tools for both businesses and consumers.
How Will This Affect Your UK Business?
It is important to know that businesses still relying on old PSTN or ISDN services will lose their means of communication in 2027. This could have serious consequences for your business, so being prepared for this change is vital. Here are some ways this change could affect your business:
Inaction – Failing to take this change seriously and leaving it until the last minute can lead to significant problems for your business, such as not having a communication method or overpaying for rushed solutions that may not be the best fit for your business.
Growth – This change presents an opportunity for business growth. VoIP already offers many advantages for businesses, and capitalising on this new system will benefit your business in the long run.
What Should Your Business Do to Prepare?
A study conducted by the National Business Communications in 2024 concluded that nearly 62.1% of businesses still rely on landlines. It’s more important than ever to begin preparing for this change now.
Identify Current PSTN Or ISDN Usage – The first step is to identify which areas and devices in your business rely on PSTN or ISDN services. You can contact your providers directly to inquire about digital alternatives.
Check Your Broadband – Make sure your broadband is not reliant on PSTN lines. You should also carefully assess your business’s broadband needs. VoIP works best when paired with high-speed internet, so if you want to take full advantage of VoIP, you may need to upgrade your broadband.
VoIP Provider – You will need to find the VoIP provider that fits your business needs perfectly. When looking for VoIP providers, consider factors such as scalability, cost, reliability, and features.
Plan For The Feature – In addition to selecting the right VoIP provider, it’s essential to start educating your employees on how to use VoIP services effectively. It’s also important to note that VoIP requires both high-speed internet and a power supply, so you’ll need to ensure you have reliable internet speed and a backup power system in case of outages.
Why Do We Need To Switch Now For 2027?
It is crucial to address this change as soon as possible. Leaving it until the last minute can cause stress and result in your business overpaying for a subpar solution. By assessing your business’s needs and determining which VoIP service is best for you, you will position your business to make the most of this change.
VoIP offers advantages such as scalability, cost savings, flexibility, and advanced features, which can have a positive impact on your business when implemented correctly. This big change can be overcome, by finding solutions to your problems now, and not leaving until it is too late.
