Natalie Allcorn, who lives in Kemp Town in Brighton, says she is one of many people who have had issues with renewing her resident’s parking permit.
She said it was “extremely difficult” to renew her permit and in the time that she tried to she had already received four parking tickets.
Brighton and Hove City Council uses an online system for renewing parking permits which requires the resident to enter their vehicle registration and insurance details.
Natalie told The Argus: “Everything is online so it was extremely difficult to renew my resident’s permit.
“All I got is misleading information saying I entered the wrong details of my vehicle registration number. I was told my certificate of motor insurance didn’t contain my address so my application couldn’t be processed.
“Then I got conflicting emails, telling me as an existing permit holder they can not process my application and another says my details on my two proof of identities and residency are different”
Since then, Natalie has been able to sort out her permit renewal but has had her appeals against £200’s worth in parking fines rejected.
She has had the same car for two years so her renewal should have been easy.
Natalie, who had a life-changing operation earlier this year, said the issue with the parking permits has added to her “immense stress”.
A spokesman for Brighton and Hove City Council said: “We’re sorry to hear that this resident has had problems with her parking permit renewal application.
“In general terms, the main reasons applications get rejected are when they contain incorrect information or when instructions aren’t followed correctly.
“We cannot comment on specific parking permit applications.
“However, we can confirm that our parking team have actively made contact with the resident several times – and that they have responded within their service promise for every application this resident has submitted.
“We provide an accessibility service at Hove Town Hall that residents can come to if they need help completing their online applications.
“Given the problems this resident has had, we would be keen for her to book an appointment with this service.
“This can be done through our customer phone line 01273 296 622, open Monday to Friday 9am to 1pm, or online at www.brighton-hove.gov.uk/contactparking.”
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