Along with new technologies emerging in the market, strong communication and high levels of efficiency are crucial. By utilising a VoIP (Voice over Internet Protocol), business phones can be configured in different ways to suit different sizes and forms. Furthermore, using the right business applications can enhance operations, foster customer loyalty and yield more results.
How Does VoIP Work?
With a VoIP business phone system, phone calls are placed through the internet instead of wires. Your voice is converted into digital data and sent through the internet. When the receiver gets the voice, it is converted back into a voice signal.
Key Components of VoIP
- VoIP Provider: The provider who connects calls to the internet
- Internet Connection: For clear and uninterrupted calls, a fast and reliable broadband connection is a requirement
- IP Phones or Softphones: VoIP devices include physical IP phones and application for desktops and smart phone
- PBX (Private Branch Exchange) or Cloud-Based System: Regardless of whether the VoIP system is premises-based or Cloud-hosted, both supervise the call routing and other attributes
How Can VoIP Benefit My Small Business?
A business VoIP service is essential for growing businesses that want to improve communication, save money, and enhance productivity. Here are some examples:
Cost Efficient
VoIP does not require expensive infrastructure, like traditional phone systems. Digital phone systems are ideal for international calling due to using the internet for long-distance calling. A lot of service providers have no contract cell phone plans with unlimited calling.
Better Flexibility And Support For Remote Work
VoIP makes it possible for employees to conduct and receive calls from wherever they are which is great for remote employees.
Advanced Features
CRM voicemail integration, conference calling, auto-attendant, and call recording are some of the many functionalities offered by VoIP systems, which also serve to increase business productivity.
Better Customer Support
Call routing help direct customers to the relevant office increasing speed of service offered and customer satisfaction.
Increased Adapability for Growing Businesses
VoIP solutions easily adapt to change. New lines and features can be added without altering existing infrastructure significantly.
What Are the Best VoIP Apps for Small Businesses?
Small businesses can consider upgrading their phone system to VoIP to take advantage of the advanced features on offer or install a customer service platform which has ai-automation for seamless workplace productivity. Here we list our top 5 picks for digital apps for small businesses:
1. bOnline
bOnline offers VoIP services in the UK that caters to small businesses, freelancers, and startups. Small enterprises greatly benefit from bOnline’s services because of lower costs and simpler integration. This VoIP phone system offers businesses advanced features like data anayltics and auto-attendant so that a call is never missed. The platform is designed to be simple to use, with very little technical know-how required to get started.
2. HubSpot CRM
HubSpot CRM is a free, AI-powered portal to integrate the marketing, sales, and customer service department for efficient workflow management for companies. This CRM platform provides businesses with extensive client data bases and offers powerful sales pipeline management features that make tracking deals and sales activities much simpler.
3. Campaign Monitor
Campaign monitor is a simple-to-use marketing platform that is great for small businesses thtat manage their email marketing internally. The platform comes with a simple drag-and-drop email template which allows the business to create attractive emails with no technical skills. Campaign Monitor comes with analytics and reporting that allows businesses to monitor campaign performance immediately. Additionally, the platform works well with many other marketing tools which makes it one of the best options for companies looking to improve their email marketing efforts.
4. Zoho Desk
Zoho Desk is a customer support desk software. The platform provides business with the tools to manage customer communications that come in through email, phone, chat or even social media. Zoho Desk has AI-integration, which provides assistance based on customer sentiment analysis and provides recommended responses.
5. Payhawk
Payhawk is a unified platform that provides companies with tools to manage corporate spending, automate expense report collection, payment processing, and many more. It connects with multiple currencies through Visa corporate cards, provides proactive spend controls, AI-powered data extraction, and seamless ERP integrations.
