Choosing the right VoIP system can transform how you communicate, whether you’re running a business or staying connected from home. But with so many options available, it can be difficult to navigate which features will be best for you and your business. A great VoIP phone system should go beyond basic calling to offer advanced tools that improve efficiency, collaboration and reliability.
Lauren Davies of bOnline comments: “A good VoIP phone system does so much more than just make calls. It allows you to male calls globally in a way that traditional phone lines made more expensive and because by its very nature, VoIP is delivered online, it means that features like call recording and call routing, rather than needing another provider, can all be provided within a single VoIP solution from a single provider.”
What is Required To Set Up a VoIP Phone System?
The only thing you need to set up your VoIP is a decent fibre broadband connection. VoIP uses your broadband connection to make and receive calls, therefore, a reliable, stable internet connection is the main requirement for a VoIP phone system. Other things you can get for VoIP include hardware like a headset.
What Are The Main Functions of VoIP Phone Systems?
Making and receiving voice calls via the internet is a VoIP phone’s main function. Better voice quality, sophisticated call management features, and connection with additional communication tools are some of the ways that VoIP phones surpass traditional phone lines.
Features a Good VoIP Phone System Needs
VoIP is becoming the preferred option over traditional landlines because it’s cost-effective and has a vast amount of features that aid efficiency and business growth. However, the amount of features VoIP provide can make it hard to decide what features will benefit you most. So, to make it easier, here’s a list of the top 6 features to look for in a VoIP system:
1. Advanced Call Management
Advanced call management is a comprehensive suite of tools that optimises inbound and outbound call handling. This feature includes many advanced features for controlling call management like call routing that directs calls to designated departments based on caller inputs.
2. Auto Attendant
Auto attendant is an excellent tool that handles incoming calls and something VoIP phone systems will often provide. An auto attendant will do the guesswork for you and determine the right place, person or department your caller requires. Once the caller has selected their choices, they will be transferred to the correct place.
This feature is extremely useful as it takes the hassle away of determining caller requirements, therefore giving back time to their employees to work on other tasks.
3. Call Monitoring
When teams manage calls, call monitoring enables supervisors to listen in on ongoing calls. Since it enables managers to give real-time feedback and direction during client contacts, it’s a very useful tool for training new employees. By offering precise insights into customer-agent exchanges, call monitoring also aids in compliance adherence and dispute resolution.
4. Call Analytics
The majority of the best VoIP systems come with comprehensive call analytics features that offer insightful information about crucial call metrics and service quality. By monitoring and optimising call centre operations, these analytics assist firms in identifying areas that require additional resources or training.
5. Call Recording
Call recording works as a tool to record conversations when answering phone calls. Recording calls can serve as a valuable tool as it can help with employee training and managing compliance within the company.
6. Call Routing
If your business deals with a large number of calls for your small team, then call routing could be a feature to consider to help with call management. Call routing directs incoming calls to the most appropriate person or department based on pre-established rules and criteria, such as language preference, caller location or the nature of the enquiry.
