Lloyds Bank and Virgin Money have apologised to customers for issues affecting their online services amid a report from Microsoft about a fresh outage affecting its public cloud computing platform.
Hundreds of Lloyds Bank customers reported that they were unable to see their transactions through online banking on Monday morning, while Nationwide said some users “experienced intermittent issues with our website for a short period”.
The problems started around 7am, with more than 650 people complaining of outages on Monday morning, according to website DownDetector.
A Lloyds spokesperson said: “We know some of our customers are having issues viewing their recent transactions and our app may be running slower than usual.
“We’re sorry about this and we’re working to have everything back to normal soon.”
The news came as Microsoft separately announced it was seeing “issues accessing the Azure portal in UK regions”.
City A.M. approached Microsoft for comment on whether its issues were linked to the banking issues.
A Nationwide spokesperson said the lender was “aware of a third-party issue that is impacting a number of organisations”.
Microsoft’s computer systems were plunged into chaos in July after a botched software update from cybersecurity firm CrowdStrike caused a massive worldwide outage affecting banks, airlines, hospitals and more.
‘We are investigating’ – Microsoft
A spokesperson for Microsoft said on Monday: “We are investigating reports of customers having issues accessing the Azure portal in UK regions. More details will be provided as they become available.”
Virgin Money also posted on X to apologise for issues with its app and internet banking service. A person familiar with the matter told City A.M. the problems were unrelated to Azure.
A spokesperson for the bank said: “Some of our customers experienced issues viewing their transactions online this morning, but we’re pleased to say that everything is now back to normal and apologise for any inconvenience this caused.”
In June, major technology outages affecting the digital services of several UK banks left some customers unable to send or receive money.
The problems stemmed from the “faster payment system” which enables digital transactions to be sent between banks and building societies within seconds.
This is a developing story
