For the 2026 edition, Maintenance Dortmund places stronger emphasis on applied digitalisation and AI across its exhibition concept and supporting programme. AI is no longer framed as a future innovation topic, but as an operational capability tied directly to availability, response times, and coordination in environments facing rising service demand and workforce constraints.
This focus mirrors a broader shift across the maintenance sector. Performance is no longer defined only by how efficiently work is executed on site. Increasingly, outcomes depend on what happens earlier in the process: how incidents are reported, how consistently information is captured, and how reliably work can be prioritised and scheduled when conditions change.
Many maintenance delays start before a technician is dispatched. Failures are often reported during peak production hours, night shifts, or weekends. Calls may be missed, information incomplete, or follow-up delayed until the next shift. These early gaps extend downtime and place additional pressure on dispatchers and planners.
Maintenance Dortmund 2026 addresses this challenge by highlighting AI-supported approaches to early-stage maintenance processes. Topics across the programme include automated incident intake, structured coordination, and decision support that helps teams maintain service continuity even when capacity is limited. Rather than positioning AI as an analytics layer alone, the event frames it as a way to stabilise processes that are traditionally manual and time-sensitive.
Within this broader context, Fieldcode will participate as an exhibitor, contributing a practical perspective on how AI can be embedded into maintenance workflows without disrupting existing operational structures. Fieldcode’s focus is on voice-based AI agents that support the first step of the maintenance process by capturing incidents, structuring information, and coordinating next actions consistently.
As part of the event programme, Fieldcode will also hold a presentation on February 25, 2026, from 10:00 to 10:30 a.m. at the SolutionCenter Stage in Hall 4, examining how automated call handling and structured intake influence dispatching reliability and technician readiness.
Maintenance Dortmund 2026 signals a clear direction for the sector. AI discussions are increasingly grounded in operational pressure points rather than abstract capability, reflecting how maintenance organisations are redefining reliability under real-world constraints.
About Fieldcode
Fieldcode is a field service management software provider with over 20 years of experience supporting global maintenance and service organisations. Its Zero-Touch approach automates ticket handling from creation through dispatch, reducing manual coordination while keeping schedules aligned with real execution conditions.
