Key Aspects:
- Several suites in Norwegian Luna’s The Haven were mistakenly listed as having three bedrooms when they only have two.
- The cruise line is offering a $500 onboard credit as compensation for the description error.
- There is no change to the amenities and overall size of the staterooms, just the number of bedrooms.
With Norwegian Luna‘s inaugural sailings coming up in just two months, booked guests are eagerly anticipating being the first to try out the ship’s features and amenities, including sleeping in her ultra-luxe staterooms.
Some of those staterooms, however, will not be quite what guests may be expecting. Norwegian Cruise Line has reached out to travelers booked in Norwegian Luna‘s The Haven suites to clarify an incorrect description and what the staterooms actually include.
“It has come to our attention that The Haven H8 suite description was incorrect on our website and reservation system,” the cruise line explains. “It is not a three-bedroom suite, and the correct designation is H8: The Haven 2-Bedroom Duplex Suite with Large Balcony.”
The notification goes on to confirm that while the suite only features two bedrooms, it can easily accommodate up to six guests with one king bed, one queen bed, and a double sofa bed.
These staterooms are all located on Deck 15 inside the exclusive The Haven complex, where guests have 24-hour access to concierge and butler services as well as a private lounge, courtyard, sundeck, and The Haven Restaurant with its exclusive menus.
The size of the H8 staterooms varies slightly from 900-904 square feet, and each suite features floor-to-ceiling windows for outstanding ocean views along with the balcony space.
Norwegian Luna will officially set sail on her transatlantic maiden voyage on March 10, 2026, sailing from Rome to Miami. The new ship will remain homeported in Miami through March 2027, welcoming roughly 3,600 guests aboard for each voyage.
Compensation Offered for Mix-Up
Despite the fact that the H8 suites can still accommodate the number of guests initially advertised, Norwegian Cruise Line understands that the mix-up may be disappointing to some guests who were planning on a third bedroom.
To compensate for the misleading description (which has now been corrected on the cruise line’s website), guests booked in the impacted staterooms will receive a $500 non-refundable onboard credit to use during their stateroom.
The credit will be split as $250 for both the first and second guests booked in the H8 two-bedroom suites.
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This is a generous offer indeed, particularly since the only mix-up is in how the suites were described with respect to the overall number of designated bedrooms. The square footage, amenities, and guest capacity of the staterooms is unchanged.
Other Cruise Lines Have Made Similar Errors Without Compensation
Similar mistakes have happened for several other cruise ships, either at construction or following renovations when online descriptions or deck plans may no longer match what a particular vessel offers.
During the fall 2025 dry dock for Carnival Cruise Line’s Mardi Gras, for example, 100 staterooms were converted to be adjoining cabins and guests were not notified or offered any compensation for the change.
While the update was a move to better accommodate larger groups and families, many guests had already booked specific cabins based on the staterooms not being connected to one another.
Carnival Cruise Line did acknowledge that the online deck plans needed to be updated, but offered no compensation to travelers in the impacted rooms.
Other types of changes that might impact cruise staterooms could be conversion to accessible staterooms, changes in balcony size, adjustments that obstruct views, or updates that might remove some berths.
