Imogen Nunn, 25, died in Brighton on New Year’s Day 2023.
On Friday, following the conclusion of Miss Nunn’s inquest at West Sussex Coroners Court, her mother said she hopes “vital lessons” can be learned from her daughter’s death.
Louise Nunn said: “Immy was our rainbow – she would make you feel so special whenever she was around and her heart was filled only with love.
Read more: Deaf TikTok star died after ‘failure’ by mental health services, coroner finds
“We welcome the coroner’s findings, and hope that the agencies concerned can learn vital lessons from what happened to Immy to ensure that no other family has to endure the pain that we have endured.
“We believe Immy’s death was avoidable and that there were several opportunities to help her, which were missed by those entrusted with her care.
“We believe that had appropriate actions been taken after the many times Immy asked the care professionals she trusted for help, she would still be alive today.
“It is clear to us that Immy didn’t want to die and was, in fact, calling out for and trying her best to get help. But in the end, after fighting for so long for support, she was simply too exhausted to carry on.”
The inquest, heard that proper safeguarding measures were not put in place after Ms Nunn told a nurse she had bought “chemicals for use in suicide”.
Senior coroner Penelope Schofield said: “There was a failure by the mental health services to manage her risk by failing to review her care plan following a suicide attempt in October 2022.
“Failing to put in place safeguarding measures following being advised that Immy had accessed the pro-suicide website and disclosed that she had purchased chemicals to use in suicide, and failing to have a face-to-face appointment with Immy on December 30, 2022, to assess her risk.”
Miss Nunn ran a TikTok account that had amassed more than 780,000 followers, where she raised awareness of hearing and mental health issues.
After her death, her followers sent “thousands” of messages about how she had helped them with their own problems and in some cases saved their lives, her family said.
“While nothing can ever heal the pain of losing Immy, we take comfort in the knowledge that she was able to help so many others facing similar struggles to her,” her mother said.
“We believe this will be a lasting legacy for our beautiful Immy who will always be with us in our hearts.”
Ms Nunn’s family added that it was “bitterly disappointing” for her family when the inquest was delayed due to a lack of British Sign Language interpreters.
Family solicitor Caleb Bawdon said: “To have had their daughter’s inquest disrupted by the very same issue Immy repeatedly faced herself, has been bitterly disappointing and upsetting for her family.”
They have called for government ministries to act in light of the coroner’s findings on Friday.
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