Brighton and Hove City Council has said this is to thank people for their “patience” after “challenges with staffing levels and vehicle breakdowns” meant some collections were missed.
The council said it has taken “urgent action” to address these issues.
In most cases, where a collection is missed, the council will successfully catch up within days.
Read more: Brighton and Hove residents seeing missed bin collections
However, this is not always possible, so in recognition of recent missed collections and residents’ ongoing understanding, the council has decided to extend subscriptions by an extra month.
Garden waste collections, which cost £97 a year, take place every fortnight, so each resident who is already signed up will benefit from two extra collections at no additional cost.
This will be added automatically and residents will not need to take any action.
As part of its ongoing modernisation process, the council will also launch a number of other initiatives designed to make collections more reliable and to make it easier for missed collections to be tracked.
Councillor Tim Rowkins, cabinet member for net zero and environmental services, said: “Unfortunately, in some areas, our collections have not been as reliable as they should have been recently, and I’d like to apologise to residents for the disruption to their service.
“We are working hard to make fundamental and systemic improvements in this area and are confident residents will see real improvements in the coming weeks.
“We are grateful for people’s patience and understanding and, as such, will be extending everyone’s garden waste subscriptions by one month as a thank-you.
“As part of our move towards greater transparency, we will also publish an update of those streets we know have been missed on any given day and when they can expect a collection.
“This will save the public having to report problems we already know about – and it means we can respond more quickly to make sure missed collections are caught up.
“People rightly expect a high-quality service and that is what we are determined to provide.”
Full details of the range of planned service improvements will be presented to councillors at the cabinet meeting taking place on Thursday, May 15.
Source link
[Featured]
[Just In]
