Real Estate Technology Company Introduces Rent Guarantor Service for Tenants – TNT

The Lettings Hub has launched its latest product, a Professional Guarantor solution designed to help letting agents and landlords secure tenancies faster.

The new tenant guarantor product launched by the PropTech specialist aims to provide a viable alternative for tenants who may struggle to provide a suitable guarantor.

Heidi Shackell, CEO of The Lettings Hub, said: “We’ve listened to our agents, who told us that missing or unsuitable guarantors were holding up deals and costing them time, and their tenants more anxiety over securing homes. Our Professional Guarantor product solves this by offering a compliant, flexible solution that protects landlords while giving more tenants the opportunity to rent. This development is shaped not only by client feedback but also by our understanding of how the Renters’ Rights Bill is set to impact affordability and access to housing in the months ahead.

“We believe tenants should be able to secure great homes they love, and landlords should be able to protect their income and investment. Professional Guarantor supports this by helping letting agents to create stable, low risk tenancies. Under a Professional Guarantor Agreement, The Lettings Hub Acts as a guarantor for the tenant, covering rent arrears for 12 months, up to £5,000 property damage protection, and legal fees for eviction following non-payment of rent. It brings together several protections in one professionally developed, unique solution.

“Agents already using the product are reporting improved application-to-tenancy conversion rates and reduced fall-throughs, particularly for student lets and re-location tenants.”

This launch follows a series of major innovations from The Lettings Hub in 2025, including a Holding Deposits payments product, a free Pre-Qualify tool for early applicant assessment, and ongoing enhancements to their BOX platform, which The Lettings Hub says now supports over 1,500 letting agents.

Elliot Loft, senior business development director at The Lettings Hub, commented: “As the lettings industry adapts to new regulation and economic pressures, our Professional Guarantor product is set to become even more critical. For the 7% of renters who currently pay rent in advance or the 15% who require a guarantor, it will offer an essential route to securing a tenancy once the Renters’ Rights Bill is enacted. At the same time, rising rents, an almost inevitable consequence of the new legislation, will further impact affordability and reduce the appetite of personal guarantors to take on open-ended liabilities.”