But they’ll need to be quick as the deadline for claims is this Friday, January 10.
If you took a South West train out of London between October 1 2015 and August 20 2017, and held a Transport for London (TfL) Travelcard at the time, you could be due a payout.
URGENT: Did you travel with South West Trains 2015 to 2017? Quickly check if you’re due an easy £30+. It’s paying up to £25m in compensation for alleged historic overcharging, but you’ve only got till 11.59pm on Friday to do it… https://t.co/ZXsFIBdu6t
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— Martin Lewis (@MartinSLewis) January 6, 2025
You can claim if you can show all of the following
- You had a TfL Travelcard at any time between 1 October 2015 and 20 August 2017;
- While you had the Travelcard, you bought one or more South West Trains tickets for travel from a station within the zones covered by your TfL Travelcard (such as London Waterloo) to a station outside those zones (see examples);
- You lived in the UK on both 19 October 2021 and 30 April 2024
- You haven’t previously opted out of the legal case.
Season tickets count, but you must’ve had a TfL Travelcard for the whole period of the season ticket.
Only journeys outbound from London are covered – this was done “for the sake of simplicity”, according to one of the judgments in the case.
This follows a group legal claim brought by campaigner Justin Gutmann, who argued that an estimated 1.4 million passengers who held TfL Travelcards had been double charged for parts of their journeys with South West Trains, which ran the South Western railway until August 20 2017.
The case was settled out of court, with South West Trains agreeing to pay up to £25 million in compensation (although if more people claim, the payouts may be reduced).
Affected customers can claim up to six journeys at £5 each without proof of purchase (that’s £30 in total), or up to £100 with proof of purchase of your travel card or the tickets. Those with proof of both can claim back the full amount.
Submit your claim here.
South West Trains ran services to and from London Waterloo station and covered destinations in south-west England including (but not limited to):
Recommended reading:
- Basingstoke
- Bournemouth
- Bristol Temple Meads
- Exeter
- Guildford
- Portsmouth
- Reading
- Salisbury
- Southampton Central
- Weymouth
- Woking
Boundary fares would’ve saved passengers between £3.85 and £5.11 for each journey, according to estimates from legal documents relating to the case. The same documents show that each affected passenger lost a total of £27.90 on average.
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